+12 Customer Retention And Loyalty References. July 5, 2023 | marketing ideas , strategies for agencies home — blog — 13 customer retention strategies to earn loyalty (& save money) depending on the industry you’re in, acquiring a new customer can be anywhere from five to 25 times as expensive as simply retaining your existing customers. But are loyalty and retention rates two sides of the same coin?
Web two of the most important factors in improving customer retention is understanding your customers’ satisfaction and loyalty. But they are not the same thing. Retention is a metric used to track customer engagement and the resulting sales.
